All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item. Check out our handy list below to determine if you are eligible for a replacement.
Somewhere along the way, we made a mistake. Not to worry though! If any of the following is the case, we will take care of it for you:
- Faulty Product
If the product has a hole, stains, or manufacturing defect.
- The wrong Item Sent
If we send you the wrong garment, color, size or incorrect image.
WE DO NO ISSUE REFUND IF
If any of the following is the case, it is not eligible for return:
- Ordered Wrong Size or wrong color.
Customer ordered the wrong size and color or it did not fit to their satisfaction.
- Incorrectly Provided Address
If you or your customer made an error in the address.
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “your order number” Replacement Request” to firstname.lastname@example.org within 7 days after receiving it.
3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number
- If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1-2 business days.
Mandyjess.com reserved the rights to change or alter the policy for any reason at any time without notice.
Thank you for your patience and trusting our service!
Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.